REFUND POLICY

Welcome to Asia Golf Experts. This Refund Policy outlines our procedures for refunding payments made for tour/golf course reservations.

1. Eligibility for Refunds

Customers are eligible for refunds under the following circumstances:

●        Cancellation within 21 Days :

 If you cancel your reservation at least 21 Days before the traveling date.

●        Technical Errors

If you encounter technical errors on our website that result in unintended bookings or charges.

2. Refund Process:

To request a refund, please contact our customer support team at contact@asiagolfexperts.com within working hours. When contacting us, please provide the following information:

●         Booking confirmation number

●         Date and time of the reservation

●         Reason for the refund request

3. Refund Types:

We offer the following types of refunds:

●        Partial refunds:

If only a portion of your reservation is canceled and meets the eligibility criteria, a partial refund may be issued.

●        Refunds in the form of credit:

In certain situations, we may offer refunds in the form of credit for future bookings.

4. Timelines:

Refunds will be processed within 7-10 business days after receiving a valid refund request. The timing of the refund to your account may vary based on your payment provider.

5. Exceptions:

Please note that certain promotions or discounts may be non-refundable. Any such exceptions will be clearly communicated at the time of booking.

6. Cancellation Policy:

Our golf course may have a specific cancellation policy that could include penalties or fees for late cancellations. Please refer to the individual golf course's cancellation policy for more details.

7. Force Majeure:

We cannot be held responsible for circumstances beyond our control, such as extreme weather conditions, natural disasters, or government mandates, which may affect bookings and refunds. In such cases, we will work with customers to find alternative solutions whenever possible.

8. Contact Information:

If you have any questions or need further assistance regarding refunds, please contact our customer support team at contact@asiagolfexperts.com.

9.  Updates to the Refund Policy:

We reserve the right to update or modify this refund policy. Any changes will be communicated to our customers through our website.

10. Legal Language:

This refund policy is governed by the laws of Kingdom of Cambodia. Any disputes will be resolved in accordance with the laws and regulations of Kingdom of Cambodia.